Terms of Service

Welcome to K9 ProTrain. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," "your") and Lazy E Holdings LLC, a Texas limited liability company with its principal place of business in Texas, United States ("Company," "we," "us," "our"), governing your access to and use of the K9 ProTrain platform, including our website at k9protrain.com, mobile applications for iOS and Android, application programming interfaces (APIs), and all related services, features, content, and functionality (collectively, the "Service").

By accessing or using the Service, creating an account, clicking "I Agree," "Sign Up," "Accept," or similar buttons, or by otherwise manifesting your assent to these Terms, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.

If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In such case, "you" and "your" shall refer to such entity.

The following definitions apply throughout these Terms:

• "Account" means the unique user account created to access and use the Service, including all associated credentials, settings, and preferences.
• "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where "control" means ownership of more than 50% of the voting securities.
• "API" means the application programming interfaces, software development kits, and related documentation provided by us to enable programmatic access to the Service.
• "Authorized User" means any individual authorized by you to access and use the Service under your Account, including employees, contractors, and agents.
• "Badge" means a digital credential, achievement marker, or certification issued through the Service to recognize training milestones or accomplishments.
• "Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or should reasonably be understood to be confidential.
• "Content" means any text, images, photographs, videos, audio recordings, graphics, data, files, documents, or other materials uploaded, posted, transmitted, or otherwise made available through the Service.
• "Dog Profile" means the comprehensive digital record associated with a specific dog, including identifying information, photographs, medical records, training history, behavioral assessments, and progress tracking data.
• "Facility" means a dog training business, kennel, boarding facility, daycare center, veterinary clinic, grooming establishment, or other organization using the Service to manage operations and client relationships.
• "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, and other proprietary rights recognized under applicable law.
• "Malicious Code" means any code, file, or program designed to damage, interfere with, or gain unauthorized access to any system, including viruses, worms, Trojan horses, ransomware, spyware, and similar threats.
• "Pet Parent" means an individual user who owns, is responsible for, or has legal custody of a dog receiving services from a Trainer or Facility using the platform.
• "Personal Data" has the meaning given in our Privacy Policy and includes any information relating to an identified or identifiable natural person.
• "Service Level" means the performance standards and availability targets for the Service as described in Section 10.
• "Staff Member" means an employee, contractor, or agent of a Facility who is granted access to the Service under the Facility's Account.
• "Subscription" means the paid access plan selected by users, which determines the features, limitations, and pricing applicable to their use of the Service.
• "Subscription Term" means the period during which your Subscription is active, either monthly or annually as selected.
• "Trainer" means an individual or entity providing professional dog training, behavior modification, obedience instruction, or related services through the platform.
• "Training Record" means the documented history of training activities, sessions, progress notes, and assessments associated with a Dog Profile.
• "User Data" means all data, Content, and information that you or your Authorized Users submit to, store within, or generate through the Service.
• "User-Generated Content" or "UGC" means any Content created, uploaded, or shared by users of the Service, including but not limited to photos, videos, reviews, comments, and training notes.

3.1 Eligibility Requirements

To be eligible to use the Service, you must:

• Be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction if higher;
• Have the legal capacity and authority to enter into a binding contract;
• Not be barred from using the Service under the laws of the United States or any other applicable jurisdiction;
• Not have been previously suspended, removed, or banned from the Service;
• If registering on behalf of an entity, have full legal authority to bind that entity to these Terms;
• Comply with all applicable local, state, national, and international laws and regulations.

3.2 Account Registration Process

When creating an Account, you agree to:

• Provide accurate, current, complete, and truthful information as prompted by the registration form;
• Maintain and promptly update your Account information to keep it accurate, current, and complete;
• Create only one Account per person (unless explicitly authorized for Staff Accounts);
• Use a valid email address that you own or control;
• Create a strong, unique password that you do not use for other services;
• Enable two-factor authentication (2FA) if available and recommended;
• Not share your Account credentials with any third party;
• Accept full responsibility for all activities that occur under your Account;
• Notify us immediately at security@k9protrain.com upon discovering any unauthorized access or security breach.

3.3 Account Types and Roles

The Service offers different account types with varying permissions and capabilities:

Facility/Trainer Accounts

• Primary accounts for professional dog training businesses and individual trainers
• Full access to training management, client communication, and reporting features
• Ability to create and manage Staff Member accounts
• Access to billing and subscription management
• Responsible for all activity under associated Staff accounts

Staff Member Accounts

• Created by and subordinate to a Facility/Trainer Account
• Permissions determined by the Facility administrator
• May include roles such as: Administrator, Senior Trainer, Trainer, Assistant, Front Desk, View Only
• Activity logged and auditable by Facility administrator

Pet Parent Accounts

• For dog owners receiving training services from a connected Facility
• Access to view their dog's profile, training progress, and daily reports
• Ability to communicate with assigned trainers
• Access to homework assignments and certificates
• Cannot create or modify training records (view only)

3.4 Account Verification

We may require verification of your identity, business credentials, or other information at any time. This may include email verification, phone verification, business license verification for Facilities, or identity document verification. Failure to complete required verification may result in limited access or Account suspension.

3.5 Account Security

You are solely responsible for maintaining the confidentiality and security of your Account credentials. We will never ask for your password via email or phone. If you believe your Account has been compromised, you must immediately: (1) change your password, (2) revoke any active sessions, and (3) notify us at security@k9protrain.com.

4.1 Platform Overview

K9 ProTrain is a comprehensive software-as-a-service (SaaS) platform designed to help professional dog trainers, training facilities, and pet service businesses manage their operations, track training progress, communicate with clients, and grow their businesses. The Service is provided via web browsers and mobile applications.

4.2 Core Features

Subject to your Subscription level, the Service includes the following features:

Dog Management

• Comprehensive dog profiles with photos, breed information, and physical characteristics
• Medical and vaccination record storage
• Behavioral assessments and temperament tracking
• Emergency contact and veterinarian information
• Intake forms and client questionnaires

Training & Activity Tracking

• Session logging with detailed notes and timestamps
• Activity tracking (feeding, walks, playtime, rest, medications)
• Progress tracking with skill assessments and ratings
• Custom activity types and categories
• Batch logging for multiple dogs

Client Communication

• Daily report generation with photos and videos
• In-app messaging between trainers and pet parents
• Automated notifications and reminders
• Report card and progress summary generation

Achievements & Credentials

• Digital badge system for training milestones
• Certificate generation and customization
• Achievement tracking and display
• Shareable credentials for social media

Business Operations

• Staff management and role-based permissions
• Scheduling and calendar management
• Homework assignment and tracking
• Video library for training resources
• Analytics and reporting dashboards

Pet Parent Portal

• Real-time access to dog's daily activities
• Photo and video viewing
• Progress tracking and milestone celebrations
• Direct communication with trainers
• Homework completion tracking

4.3 Service Modifications

We continuously improve and update the Service. We reserve the right to modify, update, add, or remove features at any time. For material changes that negatively affect your use of the Service, we will provide at least thirty (30) days' notice when practicable. Minor updates, bug fixes, and security patches may be deployed without prior notice.

4.4 Third-Party Integrations

The Service may integrate with or provide access to third-party services, including but not limited to payment processors (Stripe), cloud storage providers, calendar services, and communication platforms. Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for third-party services.

4.5 Mobile Applications

The Service is available through mobile applications for iOS and Android devices. Your use of mobile applications is subject to these Terms and any additional terms imposed by the applicable app store (Apple App Store, Google Play Store). Mobile app features may vary from the web version.

5.1 Available Plans

We offer the following subscription tiers. Features and pricing are subject to change with notice:

5.2 Annual Billing Discount

Annual subscriptions are available at a discount of approximately 17% compared to monthly billing. Annual subscriptions are billed in full at the start of each annual term.

5.3 Plan Upgrades and Downgrades

You may upgrade your plan at any time. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of your current billing period. Downgrades take effect at the start of your next billing period. When downgrading, features exceeding your new plan limits may become inaccessible.

5.4 Exceeding Plan Limits

If you exceed the limits of your current plan (dogs, staff members, storage), you will be notified and given the option to upgrade. Continued use beyond limits may result in temporary feature restrictions until you upgrade or reduce usage.

6.1 Payment Processing

All payments are processed securely through Stripe, Inc. By providing payment information, you authorize us and our payment processor to charge your designated payment method for all applicable fees. We do not store complete credit card numbers on our servers.

6.2 Billing Cycle

• Monthly Subscriptions: Billed on the same calendar day each month (or the last day of the month if applicable)
• Annual Subscriptions: Billed on the anniversary of your subscription start date
• Free Trials: Automatically convert to paid subscriptions unless cancelled before trial expiration

6.3 Automatic Renewal

ALL SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. You authorize us to charge your payment method for each renewal period until you cancel.

6.4 Failed Payments

If a payment fails, we will:

• Notify you by email of the failed payment
• Attempt to charge your payment method again after 3 days
• Attempt a final charge after 7 days
• Suspend your account after 14 days of non-payment
• Terminate your account after 30 days of non-payment (data retained for 90 days)

6.5 Taxes

All fees are exclusive of applicable taxes. You are responsible for paying all sales, use, VAT, GST, and other taxes imposed by any jurisdiction on the Service, excluding taxes based on our net income. If we are required to collect taxes, they will be added to your invoice.

6.6 Price Changes

We may modify our pricing at any time. For existing subscribers, price changes will take effect at the start of the next billing period following at least thirty (30) days' notice. Your continued use after a price change constitutes acceptance of the new pricing.

6.7 Refund Policy

• Monthly Subscriptions: Non-refundable. You retain access until the end of your paid period.
• Annual Subscriptions: Eligible for a prorated refund if requested within thirty (30) days of initial purchase or renewal, less any discounts received.
• Free Trials: No charge; no refund applicable.
• Discretionary Refunds: We may, at our sole discretion, issue refunds in exceptional circumstances.

6.8 Promotional Offers and Discounts

• Promotional codes must be applied at checkout and cannot be applied retroactively
• Promotions cannot be combined unless explicitly stated
• We reserve the right to modify or cancel promotions at any time
• Promotional pricing applies only for the specified term; standard pricing applies thereafter
• Abuse of promotional offers may result in Account suspension

6.9 Disputes and Chargebacks

If you believe a charge is incorrect, please contact us at billing@k9protrain.com within sixty (60) days. Filing a chargeback or payment dispute without first contacting us may result in Account suspension pending resolution.

7.1 Cancellation by You

You may cancel your Subscription at any time through your Account settings or by contacting support@k9protrain.com. Cancellation will be effective at the end of your current billing period. You will retain full access to the Service until that date.

7.2 Effect of Cancellation

Upon cancellation:

• Your Account will revert to Free tier limitations (if applicable) or be deactivated
• You will have thirty (30) days to export your data
• After ninety (90) days, your data may be permanently deleted
• Any unused portion of prepaid fees is non-refundable (except as stated in Section 6.7)

7.3 Termination by Us

We may suspend or terminate your Account immediately, with or without notice, if:

• You breach any provision of these Terms;
• You fail to pay applicable fees after the grace period;
• We reasonably believe you are engaged in fraudulent, illegal, or harmful activity;
• Your use of the Service poses a security risk or may cause harm to other users;
• We are required to do so by law or legal process;
• We discontinue the Service (with reasonable notice where possible).

7.4 Data Export

Prior to cancellation or termination, you may request an export of your User Data. We will provide your data in a commonly used, machine-readable format (such as JSON or CSV) within thirty (30) days of your request. After Account termination, data export requests may be subject to a reasonable fee.

7.5 Survival

Sections that by their nature should survive termination will survive, including but not limited to: Definitions, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.

8.1 General Conduct Requirements

You agree to use the Service in a manner consistent with all applicable laws and these Terms. You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws;
• Violate or infringe the rights of others, including privacy, publicity, or intellectual property rights;
• Upload, post, or transmit any Content that is harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
• Impersonate any person or entity or falsely represent your affiliation;
• Transmit any Malicious Code, viruses, or harmful software;
• Attempt to gain unauthorized access to any systems, networks, or other user accounts;
• Interfere with or disrupt the Service, servers, or networks;
• Use automated means (bots, scrapers, crawlers) to access the Service without express permission;
• Reverse engineer, decompile, or disassemble any part of the Service;
• Circumvent any access controls, rate limits, or security measures;
• Resell, sublicense, or commercially exploit the Service without authorization;
• Use the Service to send unsolicited communications (spam);
• Engage in any activity that could damage, disable, or impair the Service.

8.2 Content Standards

All Content you upload, share, or transmit through the Service must:

• Be accurate, truthful, and not misleading;
• Not infringe any third-party intellectual property, privacy, or other rights;
• Not be defamatory, libelous, or maliciously false;
• Not be obscene, pornographic, or sexually explicit;
• Not promote violence, hatred, or discrimination;
• Not depict or encourage animal cruelty, abuse, or neglect;
• Not contain personal information of others without their consent;
• Comply with all applicable laws, regulations, and industry standards.

8.3 Animal Welfare Standards

K9 ProTrain is committed to the humane treatment of all animals. Users of the Service agree to:

• Comply with all applicable animal welfare laws, regulations, and local ordinances;
• Use only humane, positive, and evidence-based training methods;
• Never upload Content depicting or promoting animal cruelty, abuse, neglect, or harm;
• Report any suspected animal abuse or neglect to appropriate authorities;
• Ensure all dogs in their care receive proper nutrition, shelter, veterinary care, and enrichment;
• Not use the Service to facilitate illegal activities involving animals (dogfighting, etc.).

Violation of animal welfare standards will result in immediate Account termination and may be reported to law enforcement authorities.

8.4 Professional Standards for Trainers

Trainers and Facilities using the Service represent and warrant that they:

• Possess appropriate qualifications, training, and experience to provide dog training services;
• Hold all required licenses, permits, and certifications for their jurisdiction;
• Maintain appropriate insurance coverage (general liability, professional liability);
• Follow industry best practices and ethical standards;
• Accurately represent their credentials, certifications, and experience;
• Provide services in a professional and competent manner;
• Maintain appropriate facility standards (cleanliness, safety, ventilation).

8.5 Monitoring and Enforcement

We reserve the right, but not the obligation, to monitor Content and user activity for compliance with these Terms. We may, in our sole discretion, remove any Content, suspend accounts, or take other action we deem necessary. We are not responsible for any failure to remove objectionable Content.

9.1 Ownership of Your Content

You retain full ownership of all Content you upload to the Service. We do not claim ownership of your photos, videos, training records, or other User Data. Your Content remains yours.

9.2 License Grant to Us

By uploading Content to the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display your Content solely for the purposes of:

• Operating, providing, and improving the Service;
• Displaying Content to intended recipients (pet parents, trainers, staff);
• Generating reports, certificates, and badges as directed by you;
• Providing customer support;
• Creating anonymized, aggregated analytics (with no personally identifiable information).

This license terminates when you delete your Content or Account, except for Content that has been shared with others, included in backups, or that we are required to retain by law.

9.3 License Grant to Other Users

When you share Content with other users (e.g., sending daily reports to pet parents, sharing training videos with clients), you grant those users a limited, non-exclusive license to view, download for personal use, and share that Content as permitted by the Service's functionality.

9.4 Your Representations

By uploading Content, you represent and warrant that:

• You own the Content or have all necessary rights and permissions to upload it;
• The Content does not violate any third-party rights (copyright, trademark, privacy);
• You have obtained consent from any individuals depicted in photos or videos;
• The Content is accurate and not misleading;
• The Content complies with all applicable laws and these Terms.

9.5 Content Removal

We may remove or disable access to any Content that we believe, in our sole discretion, violates these Terms, infringes third-party rights, or is otherwise objectionable. We will make reasonable efforts to notify you of removal, but may act without notice in urgent situations.

9.6 DMCA Copyright Policy

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been infringed, please send a notice to our designated DMCA agent:

Your notice must include:

• A physical or electronic signature of the copyright owner or authorized agent;
• Identification of the copyrighted work claimed to be infringed;
• Identification of the infringing material and its location on the Service;
• Your contact information (address, phone number, email);
• A statement that you have a good faith belief the use is not authorized;
• A statement under penalty of perjury that the information is accurate.

9.7 Counter-Notification

If you believe your Content was wrongly removed due to a DMCA notice, you may submit a counter-notification with: your signature, identification of the removed material, a statement under penalty of perjury that removal was a mistake, and your consent to jurisdiction. We will forward counter-notifications to the complaining party.

10.1 Availability Target

We strive to maintain Service availability of 99.9% uptime, measured monthly, excluding scheduled maintenance windows and factors outside our reasonable control. This is a target, not a guarantee. The Service is provided on an "as available" basis.

10.2 Scheduled Maintenance

We perform scheduled maintenance during low-traffic periods, typically Sunday mornings (US Central Time). We will provide at least 24 hours' notice for planned maintenance expected to exceed 15 minutes. Emergency maintenance may be performed without notice.

10.3 Customer Support

• Free/Starter: Email support, response within 48 business hours
• Professional: Email support, response within 24 business hours
• Enterprise: Priority email and phone support, response within 4 business hours, dedicated account manager

10.4 Data Backup

We perform regular backups of User Data for disaster recovery purposes. Backups are retained for 30 days. While we take reasonable precautions, we do not guarantee data recovery in all circumstances. You are responsible for maintaining your own backups of critical data.

10.5 Service Credits (Enterprise Only)

Enterprise customers may be eligible for service credits if monthly uptime falls below 99.9%, subject to the terms of their Enterprise agreement. Credits are the sole and exclusive remedy for downtime.

11.1 Our Intellectual Property

The Service, including all software, code, algorithms, designs, text, graphics, logos, icons, images, audio clips, video clips, data compilations, page layout, underlying code, and software, is owned by Lazy E Holdings LLC or our licensors and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

11.2 Trademarks

"K9 ProTrain," "Lazy E Holdings," our logos, and other marks are trademarks or registered trademarks of Lazy E Holdings LLC. You may not use our trademarks without prior written consent, except as necessary to accurately refer to the Service.

11.3 License to Use the Service

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes. This license does not include the right to:

• Modify, adapt, or create derivative works of the Service;
• Reverse engineer, decompile, or disassemble the Service;
• Rent, lease, sell, sublicense, or transfer the Service;
• Remove any proprietary notices or labels;
• Use the Service to build a competing product.

11.4 Feedback

If you provide feedback, suggestions, ideas, or recommendations regarding the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you. You waive any "moral rights" in such Feedback.

11.5 Reservation of Rights

All rights not expressly granted in these Terms are reserved by Lazy E Holdings LLC. Nothing in these Terms shall be construed as granting any license or right under any patent or trademark.

12.1 API Access

API access is available to Enterprise tier subscribers. API usage is subject to these Terms, any separate API documentation, and rate limits we establish. We may modify API specifications with reasonable notice.

12.2 API Credentials

You are responsible for maintaining the security of API keys and credentials. You must immediately notify us and rotate credentials if you suspect any unauthorized access. Do not embed API keys in client-side code.

12.3 Rate Limits

API usage is subject to rate limits as specified in the API documentation. Exceeding rate limits may result in throttling or temporary suspension of API access. Contact us for higher rate limits if needed.

12.4 Prohibited API Uses

You may not use the API to:

• Build a product or service that competes with K9 ProTrain;
• Resell API access to third parties;
• Access data beyond your authorized scope;
• Circumvent security measures or rate limits;
• Aggregate data from multiple accounts without explicit authorization.

13.1 Beta Program

We may invite you to participate in beta testing of new features ("Beta Features"). Beta Features are provided "as is" without any warranties. We may discontinue Beta Features at any time without notice.

13.2 Beta Feedback

By participating in beta testing, you agree to provide feedback and may be contacted for surveys or interviews. All feedback is subject to Section 11.4.

13.3 Confidentiality

Beta Features may be confidential. You agree not to disclose information about Beta Features to third parties without our prior written consent.

13.4 No Guarantee of Release

Participation in beta testing does not guarantee that Beta Features will be released generally or that they will function the same way upon release.

Your privacy is important to us. Please review our Privacy Policy, which describes how we collect, use, store, and share your personal information. The Privacy Policy is incorporated into these Terms by reference.

14.1 Your Privacy Responsibilities

If you are a Trainer or Facility, you may collect personal information from Pet Parents. You represent and warrant that you:

• Have obtained all necessary consents to input personal data into the Service;
• Will comply with all applicable privacy laws (CCPA, GDPR if applicable);
• Have your own privacy policy that accurately describes your data practices;
• Will only use personal information for legitimate business purposes;
• Will promptly respond to data subject access requests.

14.2 Data Processing

For business users subject to GDPR or similar laws, we will process personal data on your behalf as a "data processor." A Data Processing Agreement is available upon request.

The Service integrates with and may contain links to third-party services. These include:

• Payment Processing: Stripe, Inc.
• Cloud Infrastructure: Supabase, Vercel
• Authentication: Google, Apple (for social login)
• Analytics: Various analytics providers

Your use of third-party services is governed by their respective terms and privacy policies. We are not responsible for third-party services, their content, or their practices. Any transactions with third parties are solely between you and that third party.

16.1 "As Is" Basis

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

16.2 No Professional Advice

The Service provides software tools for dog training management. It does not constitute and should not be relied upon as professional veterinary, medical, behavioral, or legal advice. Always consult qualified professionals for specific advice regarding your dog's health, behavior, or training needs.

16.3 No Endorsement of Trainers

We do not employ, endorse, certify, or guarantee any Trainer or Facility using the Service. We are a software platform, not a training service provider. We do not verify trainer credentials, qualifications, or insurance. You are solely responsible for selecting trainers and evaluating their qualifications.

16.4 Training Outcomes

We make no guarantees regarding training outcomes, dog behavior, or the effectiveness of any training methods. Results vary based on many factors including the dog, trainer skill, consistency, and environmental factors.

16.5 Third-Party Content

We do not control, endorse, or assume responsibility for any Content provided by users or third parties. User-generated content may be inaccurate, offensive, or harmful.

16.6 No Warranty of Accuracy

While we strive for accuracy, we do not warrant that information on the Service is complete, accurate, reliable, current, or error-free.

17.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LAZY E HOLDINGS LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities;
• Loss of data or data corruption;
• Loss of goodwill or reputation;
• Cost of procurement of substitute services;
• Business interruption;
• Personal injury or property damage;
• Any injury, harm, or death of any animal;
• Any other intangible losses;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.2 Liability Cap

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED U.S. DOLLARS ($100.00); OR (B) THE TOTAL FEES YOU PAID TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

17.3 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by applicable law.

17.4 Essential Purpose

The limitations in this section apply even if any limited remedy fails of its essential purpose. You acknowledge that these limitations are a fundamental part of the bargain between us.

18.1 Your Indemnification Obligations

You agree to defend, indemnify, and hold harmless Lazy E Holdings LLC and its Affiliates, officers, directors, employees, agents, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law;
• Your Content or User Data;
• Your use or misuse of the Service;
• Your violation of any third-party rights;
• Any dog training or pet services you provide;
• Any injury, harm, or damage caused by any dog under your care or ownership;
• Any dispute between you and a Pet Parent, Trainer, or other user;
• Your breach of any representation or warranty in these Terms;
• Any claims by your employees, contractors, or Authorized Users.

18.2 Indemnification Procedure

We will notify you promptly of any claim subject to indemnification. You shall have sole control of the defense and settlement of such claims, provided that you may not settle any claim that imposes obligations on us or admits fault without our prior written consent.

18.3 Our Participation

We reserve the right, at our own expense, to participate in the defense of any claim subject to indemnification. You shall cooperate fully with us in asserting any available defenses.

19.1 Trainer and Facility Insurance

Trainers and Facilities using the Service are strongly encouraged to maintain the following insurance coverages at their own expense:

• Commercial General Liability: Minimum $1,000,000 per occurrence / $2,000,000 aggregate
• Professional Liability (E&O): Minimum $500,000 per occurrence
• Care, Custody, and Control: Minimum $50,000 per animal / $250,000 aggregate
• Workers' Compensation: As required by applicable law
• Commercial Auto: If transporting animals, minimum $500,000 combined single limit

19.2 No Insurance Provided

K9 ProTrain does not provide any insurance coverage to Trainers, Facilities, Pet Parents, or dogs. All insurance is your sole responsibility.

19.3 Proof of Insurance

We may request proof of insurance at any time. Failure to maintain adequate insurance is a violation of these Terms for Trainer/Facility accounts.

20.1 Export Controls

The Service may be subject to U.S. export control laws and regulations. You agree not to export, re-export, or transfer the Service to any country, entity, or person prohibited under applicable export laws, including U.S. Treasury Department OFAC sanctions.

20.2 Compliance Representation

You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. trade sanctions, and are not on any U.S. government restricted party list.

20.3 Government Use

If you are a U.S. government entity, the Service is provided as "Commercial Items" as defined in 48 C.F.R. §2.101. Government use is subject to these Terms with limited rights as set forth in 48 C.F.R. §12.212.

21.1 Choice of Law

These Terms and any dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles.

21.2 Exclusive Venue

Subject to the arbitration provisions in Section 22, any legal action or proceeding relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Travis County, Texas. You irrevocably consent to personal jurisdiction and venue in such courts.

21.3 Waiver of Objections

You waive any objection to jurisdiction or venue based on forum non conveniens or any other grounds.

22.1 Agreement to Arbitrate

You and Lazy E Holdings LLC mutually agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any aspect of our relationship ("Disputes") shall be resolved exclusively through final and binding arbitration, rather than in court, except as set forth below.

22.2 Arbitration Rules

Arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes. The arbitration shall be conducted by a single arbitrator. The arbitrator's decision shall be final and binding.

22.3 Arbitration Location

Arbitration shall take place in Travis County, Texas, or, at your election, by telephone, video conference, or written submissions if the claim is for less than $10,000.

22.4 Arbitration Costs

Payment of arbitration fees shall be governed by AAA rules. For claims under $10,000, we will reimburse your filing fees and pay arbitrator fees if you prevail. We will not seek attorneys' fees from you in arbitration.

22.5 Class Action Waiver

YOU AND WE AGREE THAT EACH PARTY MAY BRING DISPUTES ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR PRESIDE OVER ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

22.6 Jury Trial Waiver

IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

22.7 Small Claims Exception

Either party may bring an individual action in small claims court for Disputes within that court's jurisdiction, provided the matter remains in small claims court and proceeds only on an individual basis.

22.8 Injunctive Relief Exception

Nothing in this Section prevents either party from seeking injunctive or other equitable relief in court for claims related to intellectual property infringement, data security, or unauthorized access.

22.9 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to legal@k9protrain.com within thirty (30) days of first accepting these Terms. The notice must include your name, Account email, mailing address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provisions of these Terms.

22.10 Severability

If any part of this Section 22 is found unenforceable, the remainder shall continue to apply. If the Class Action Waiver is found unenforceable, the entire Section 22 shall be void.

23.1 Entire Agreement

These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and Lazy E Holdings LLC regarding the Service and supersede all prior agreements, understandings, negotiations, and discussions.

23.2 Amendment

We may modify these Terms at any time. Material changes will be effective thirty (30) days after posting or notification. Your continued use after changes constitutes acceptance. We will maintain an archive of prior versions.

23.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by us.

23.4 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

23.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets. Any attempted assignment in violation of this section is void.

23.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights. No person or entity not a party to these Terms shall have any right to enforce any provision hereof.

23.7 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship. Neither party has authority to bind the other.

23.8 Force Majeure

Neither party shall be liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, civil unrest, government actions, pandemics, epidemics, power failures, internet outages, labor disputes, or third-party service failures.

23.9 Notices

We may provide notices to you via email, in-app notification, or posting on the Service. You may provide notices to us at legal@k9protrain.com or by mail to: Lazy E Holdings LLC, Attn: Legal Department, [Address]. Notices are effective upon receipt (email) or posting (Service).

23.10 Electronic Communications

By using the Service, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

23.11 Headings

Section headings are for convenience only and shall not affect the interpretation of these Terms.

23.12 Language

These Terms are written in English. Any translation is provided for convenience only. In case of conflict, the English version controls.

We may update these Terms from time to time to reflect changes in our practices, the Service, or applicable law. When we make material changes:

• We will update the "Last Updated" date at the top of this page;
• We will provide at least thirty (30) days' notice before the changes take effect;
• We will notify you by email (for significant changes) or by posting a notice on the Service;
• We may ask you to re-accept the Terms for material changes.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and may cancel your Subscription.

We recommend reviewing these Terms periodically. Prior versions of these Terms are available upon request.

If you have questions about these Terms, please contact us: