Privacy Policy

Lazy E Holdings LLC ("Company," "we," "us," or "our") operates K9 ProTrain, a comprehensive dog training management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at k9protrain.com, mobile applications, and related services (collectively, the "Service").

We are committed to protecting your privacy and handling your personal information with care. Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

This Privacy Policy is incorporated into and subject to our Terms of Service.

2.1 Information You Provide Directly

We collect information that you voluntarily provide when using the Service:

Account Information

• Name (first and last)
• Email address
• Password (encrypted)
• Phone number (optional)
• Profile photo (optional)
• Business name and information (for trainers/facilities)
• Professional credentials and certifications

Dog Profile Information

• Dog name, breed, age, and physical characteristics
• Medical and vaccination records (as provided by you)
• Training history and behavioral notes
• Photos and videos of dogs
• Emergency contact information
• Veterinarian information

Training and Activity Data

• Training session logs and notes
• Activity records and progress tracking
• Homework assignments and completion status
• Daily reports and updates
• Badges and achievements earned
• Certificates generated

Communications

• Messages sent through the platform
• Support tickets and correspondence
• Feedback and survey responses

Payment Information

• Billing address
• Payment method details (processed securely by Stripe; we do not store full card numbers)
• Transaction history
• Subscription information

2.2 Information Collected Automatically

When you use the Service, we automatically collect certain information:

Device and Technical Information

• Device type, model, and operating system
• Browser type and version
• IP address
• Unique device identifiers
• Screen resolution and color depth
• Language and time zone settings

Usage Information

• Pages and features accessed
• Time spent on pages
• Click patterns and navigation paths
• Referring URLs and exit pages
• Search queries within the Service
• Error logs and crash reports

Location Information

• Approximate geographic location derived from IP address
• Precise location (only if you enable location services and grant permission)

2.3 Information from Third Parties

We may receive information from third-party sources:

• Social login providers: If you sign in using Google, Apple, or other social providers, we receive basic profile information they share with us.
• Payment processors: Transaction confirmation and payment status from Stripe.
• Analytics providers: Aggregated usage statistics and insights.
• Trainers/Facilities: If you are a pet parent, trainers may add information about you and your dog to the platform.

3.1 Types of Technologies Used

We use the following technologies to collect information:

• Cookies: Small text files stored on your device that help us remember your preferences and authenticate your sessions.
• Local Storage: Browser storage used to save app state and preferences locally.
• Web Beacons: Small graphic images used in emails to track open rates and engagement.
• Analytics Tools: Third-party analytics services to understand how users interact with the Service.

3.2 Categories of Cookies

3.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking certain cookies may affect the functionality of the Service. Please note that cookie preferences are browser-specific, so you'll need to set your preferences for each browser and device you use.

We use the information we collect for the following purposes:

4.1 Providing and Improving the Service

• Create and manage your account
• Provide dog training management features
• Generate reports, certificates, and badges
• Enable communication between trainers and pet parents
• Process payments and subscriptions
• Provide customer support
• Analyze usage patterns to improve features
• Fix bugs and resolve technical issues

4.2 Communications

• Send transactional emails (account verification, password reset, receipts)
• Send service-related notifications (training updates, daily reports)
• Send marketing communications (with your consent, where required)
• Respond to your inquiries and support requests
• Send important updates about the Service or these policies

4.3 Security and Compliance

• Detect and prevent fraud, abuse, and security threats
• Authenticate users and protect accounts
• Enforce our Terms of Service
• Comply with legal obligations
• Respond to legal requests and prevent harm

4.4 Analytics and Research

• Analyze trends and usage patterns
• Conduct research to improve dog training outcomes
• Generate aggregated, de-identified insights
• Measure the effectiveness of our features

4.5 Personalization

• Customize your experience based on your preferences
• Provide relevant feature recommendations
• Remember your settings and recent activity

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on the following legal bases to process your personal information:

• Contract Performance: Processing necessary to perform our contract with you (e.g., providing the Service, processing payments).
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving the Service, security, fraud prevention), where those interests are not overridden by your rights.
• Consent: Processing based on your specific consent (e.g., marketing emails, optional features).
• Legal Obligation: Processing necessary to comply with applicable laws and regulations.

We do not sell your personal information. We may share your information in the following circumstances:

6.1 With Your Consent

We share information when you direct us to do so. For example, when you share training reports with pet parents or connect with third-party integrations.

6.2 Between Platform Users

• Trainers and Pet Parents: Training data, reports, photos, and communications are shared between connected trainers and pet parents as part of the core Service functionality.
• Facility Staff: Within a facility, staff members may access dog profiles and training records as authorized by the facility administrator.

6.3 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud Hosting: Supabase (database and authentication)
• Payment Processing: Stripe (payment transactions)
• Email Services: For transactional and marketing emails
• Analytics: Usage analytics and monitoring
• Customer Support: Help desk and ticketing systems

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

6.4 Legal Requirements

We may disclose information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes;
• Respond to valid legal requests (subpoenas, court orders, government requests);
• Protect the rights, property, or safety of K9 ProTrain, our users, or others;
• Detect, prevent, or address fraud, security, or technical issues.

6.5 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

6.6 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you. For example, we may share statistics about platform usage or dog training trends.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to:

• Provide the Service and maintain your account;
• Comply with our legal obligations;
• Resolve disputes and enforce agreements;
• Support business operations that cannot reasonably be deleted.

7.1 Retention Periods

7.2 Account Deletion

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

8.1 Technical Safeguards

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Secure password hashing (bcrypt)
• Regular security assessments and penetration testing
• Web application firewalls and DDoS protection
• Automated vulnerability scanning

8.2 Organizational Safeguards

• Role-based access controls and principle of least privilege
• Employee training on data protection and security
• Background checks for employees with access to personal data
• Incident response procedures
• Vendor security assessments

8.3 Admin Access Controls

Administrative access to user data is strictly controlled. All administrative actions are logged and audited. Admin staff cannot browse user accounts; they can only access specific data with documented business justification.

8.4 Your Security Responsibilities

While we work to protect your information, no system is completely secure. You are responsible for:

• Maintaining the confidentiality of your account credentials
• Using strong, unique passwords
• Enabling two-factor authentication when available
• Reporting any suspected unauthorized access immediately

Depending on your location, you may have certain rights regarding your personal information:

9.1 General Rights

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request your data in a structured, commonly used, machine-readable format.
• Withdraw Consent: Withdraw previously given consent for processing.
• Opt-Out: Opt out of marketing communications at any time.

9.2 How to Exercise Your Rights

To exercise your privacy rights, you can:

• Update your information through your account settings
• Contact us at privacy@k9protrain.com
• Submit a request through our support portal

We will respond to your request within 30 days. We may need to verify your identity before processing certain requests. If we cannot fulfill a request, we will explain why.

9.3 Marketing Opt-Out

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email, or by updating your preferences in your account settings. Note that you will still receive transactional and service-related communications.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

10.1 Right to Know

You have the right to know what personal information we collect, use, disclose, and sell (if applicable).

10.2 Right to Delete

You have the right to request deletion of your personal information, with certain exceptions.

10.3 Right to Correct

You have the right to correct inaccurate personal information.

10.4 Right to Opt-Out of Sale/Sharing

We do not sell your personal information. We do not share personal information for cross-context behavioral advertising.

10.5 Right to Limit Use of Sensitive Personal Information

You have the right to limit our use of sensitive personal information to only what is necessary to provide the Service.

10.6 Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

10.7 Categories of Information Collected

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, IP address)
• Commercial information (transaction history, subscriptions)
• Internet/electronic network activity (usage data, browsing history within the Service)
• Geolocation data (approximate location from IP)
• Professional/employment information (for trainers)
• Inferences (preferences, characteristics derived from other information)

10.8 Shine the Light

California Civil Code Section 1798.83 permits California residents to request information regarding disclosure of personal information to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

10.9 How to Submit a Request

California residents can submit CCPA requests by emailing privacy@k9protrain.com or calling (833) K9-TRAIN. We may verify your identity using the information associated with your account.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

11.1 Additional Rights

• Right to Object: Object to processing based on legitimate interests.
• Right to Restrict: Request restriction of processing in certain circumstances.
• Right to Lodge a Complaint: File a complaint with your local data protection authority.

11.2 Data Controller

Lazy E Holdings LLC is the data controller responsible for your personal information. For questions about data processing, contact our Data Protection contact at privacy@k9protrain.com.

11.3 International Transfers

Your information may be transferred to and processed in the United States. We ensure appropriate safeguards for international transfers, including Standard Contractual Clauses approved by the European Commission.

K9 ProTrain is operated from the United States. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our databases are operated.

The data protection laws of the United States may differ from those of your country. By using the Service, you consent to the transfer of your information to the United States.

Where required, we implement appropriate safeguards for cross-border transfers, such as:

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules (where applicable)
• Other legally recognized transfer mechanisms

The Service is not directed to children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages.

If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us at privacy@k9protrain.com.

Some web browsers have a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating you do not want to be tracked. Our Service does not currently respond to DNT signals because there is no industry standard for how to respond to these signals.

Regardless of DNT settings, we do not track you across third-party websites. We only collect information as described in this Privacy Policy.

The Service may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

Third-party services we integrate with include:

• Stripe: Payment processing (Stripe Privacy Policy)
• Supabase: Backend infrastructure (Supabase Privacy Policy)
• Google/Apple: Social authentication (if used)

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the updated Privacy Policy on our website
• Send you an email notification for significant changes (if you have an account)
• Provide a summary of key changes

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

This summary provides an overview of our privacy practices. Please read the full Privacy Policy above for complete details.